FAQ
(Frequently asked questions)
How will my order be shipped?
When will it arrive?
Can I schedule it to arrive on a specific date?
How far in advance should I place my order?
I am having a wedding, when should I schedule my arrival date?
It says to have my shipment arrive the day BEFORE I actually need it, why?
How long will my flowers last?
How long will my leis last?
How do I care for my flowers or lei?
What is "insulate" and do I need this?
Will I have to sign for my delivery?
Can you really ship maile to California?
Can you ship plumeria leis?
Can you ship ginger leis?
Can you ship pikake leis?
What about any other fragrant leis?
Will my flowers arrive pre-arranged?
Will my flowers come in a vase?
What exactly will be in my fresh flower package?
What exactly will be in my Hawaiian lei package?
Do you have large quantity discounts?
| Frequently asked questions - and answers |
Q. How will my order be shipped?
A. We use FedEx for all of our shipments. For late orders or during very busy times we may use UPS if they can meet your delivery date. For more info, see
shipping info
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Q. When will it arrive?
A. You can schedule the shipment to arrive exactly when you would like, just see our shipping
delivery chart. Please allow at least one business day between placing your order and the day it must ship.
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Q. Can I schedule it to arrive on a specific date?
A. Yes. You will be prompted to choose a desired arrival date when you check out of the shopping cart online.
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Q. How far in advance should I place my order?
A. You can place your order any time. We appreciate having orders a week or more in advance.
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Q. I am having a wedding, when should I schedule my arrival date?
A. It is safest to schedule your important delivery for the business day before you will need to use it. Example, if your wedding is on a Sunday, schedule the delivery for the Friday before your wedding.
All of our tropical flowers and Hawaiian leis will survive the extra day and they will look nicer if they can rest out of the box overnight before you willl use them.
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Q. It says to have my shipment arrive the day BEFORE I actually need it, why?
A. This is to be absolutely certain that you have your flowers or leis for your important event. If they are scheduled to arrive on the same day that you were planning to use them, there is a higher risk of not having them in time in the event of unforseen shipping delays or other delays.
Additionally, your fresh flowers or leis willl look better the day after they arrive, since they will have time to rest outside of the shipping box.
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Q. How long will my flowers last?
A. Tropical flowers last far longer than other flowers. Depending on the type of flower, most tropical flowers will last for 3 to 4 weeks with proper care. Anthuriums last the longest, and gingers have the shortest life span at about 7-10 days.
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Q. How long will my leis last?
A. Our Hawaiian leis are made on the same day we ship them. With proper care, they will last for about 5-7 days before showing any noticable bruising or wilting.
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Q. How do I care for my flowers or lei?
A. Care instructions are included in your shipment. Basically, flowers should be unpacked, stems trimmed, and placed in a vase. Hawaiian leis should be unpacked, misted, gently sealed in a plastic bag, and placed in the fridge until use.
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Q. What is "insulate" and do I need this?
A. In the winter months, your flowers may need a foam wrap insulation to keep the flowers from freezing in transit. This is only needed for fresh flower or lei shipments with destinations outside of Hawaii. The cost is $5.00 per shipment, so you need only choose it for one item and the entire shipment will be insulated.
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Q. Will I have to sign for my delivery?
A. We strongly advise having someone sign for the package. FedEx requires a signature for a delivery to be insured or if the declared value is over $500. If there is no one available to sign for the package, they will take it back to the station and attempt redelivery the next busines day leaving a door tag with information about your package along with a phone number in case you prefer to pick up the package that night or on a weekend.
The person signing must be over 18 years of age.
We cannot replace items damaged in shipment if no one signs for the package. Flowers left on a porch in the heat or cold may become damaged and the cold insulation is meant to protect the flowers while travelling by Fedex only.
If you ask for a signature but have ever signed a release with Fedex for other packages they will leave the package if no one is at home even if you asked to have someone sign for the package.
If no one will be home, we recommend the package be sent to a work address or a relative or neighbor who will be home. You can also request that the package be left without a signature, but we highly advise against this and we will not be able to insure the package for any damage that may occur while the package is left unattended. Additionally, the delivery will be left to the discression of the FedEx carrier, who will not leave the package if they think it may become damaged or stolen.
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Q. Can you really ship maile leis to California?
A. Yes. There are no restrictions on shipping maile leis to Califormia or any other state. We ship maile leis to California all the time, and have never had a problem. It must be cleaned thouroughly though, which may be why other companies sometimes say it can not be done.
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Q. Can you ship plumeria leis?
A. No. Plumeria are far too fragile and will arrive brown and wilted if shipped overnight.
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Q. Can you ship ginger leis?
A. No. Ginger is far too fragile and will arrive brown and wilted if shipped overnight.
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Q. Can you ship pikake leis?
A. No. Pikake is far too fragile and will arrive brown and wilted if shipped overnight.
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Q. What about any other fragrant leis?
A. We can ship tuberose mixed with orchids by special request. We will try to mix the tuberose in so that the fragrance is there but the flowers are not a focal point. Please be advised however that even though tuberose is more hardy than any other fragrant lei flower, it is still very fragile and we will not guarantee the condition upon arrival. Like all fragrant flowers, tuberose smells so good to attract insects for pollination right away because as soon as it blooms the flower is dying. It will be brown within a couple days.
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Q. Will my flowers arrive pre-arranged?
A. No. They can not be shipped pre-arranged, because the arrangement will fall over in shipment. The stems will be individually wrapped in cotton with a baggie of water and the blossoms will be protected with tissue and newspaper packing. They will include arrangement instructions and full-color pictures of sample arrangement styles.
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Q. Will my flowers come in a vase?
A. Vases are not typically included in shipment, because of the weight of the vase and the cost of shipping. We have plastic vases available for $10.00 when you order.
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Q. What exactly will be in my fresh flower package?
A. Your gift message (if any), care instructions for the flowers, a full color identification guide to Hawaiian flowers, the flowers you have ordered, arrangement instructions, full-color pictures of arrangement styles, packaging materials and 'Aloha'.
There will not be any brochures, advertisements, price lists or receipts in your shipment.
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Q. What exactly will be in my Hawaiian lei package?
A. Your gift message (if any), care instructions for the leis, a full color identification guide to Hawaiian flowers, the Hawaiian leis you have ordered, packaging materials and 'Aloha'.
There will not be any brochures, advertisements, price lists or receipts in your shipment.
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Q. Do you have large quantity discounts?
A. Yes. Please email or call and we will happily help you with your bulk order pricing and scheduling arrangements.
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